Manager

Balkaan Employments Service

Industry: Management & Business Development
Sector: Hospitality & Hotel
Salary: NGN 400,000 – NGN 600,000

Balkaan Employments Service — an innovative and rapidly growing organization — is seeking a dedicated and experienced Manager to join our team. If you are passionate about leadership, customer satisfaction, and operational excellence, this is the perfect opportunity for you. We appreciate your interest in our company and look forward to reviewing your application.

Basic requirements

• Degree in a relevant field

Skill level

• Mid-Level

Long-standing experience 

• Minimum of 3 years

Job Description & Key Responsibilities

As a Manager at Balkaan Employments Service, you will play a vital role in overseeing daily operations, ensuring top-notch customer service, and maintaining exceptional hospitality standards. Your key responsibilities will include:

• Maintaining quality service and operational standards across all departments.
• Supervising restaurant cleanliness and ensuring compliance with regulatory sanitation and hygiene standards.
• Reporting any suspicious activities or persons to senior management.
• Responding promptly to customer feedback and resolving complaints effectively.
• Ensuring all staff are well-trained and knowledgeable about menu offerings, ingredients, and service guidelines.
• Overseeing the use of staff checklists to ensure accountability and consistency.
• Enforcing strict food safety, storage, and personal hygiene protocols.
• Interacting with guests to measure satisfaction and identify areas for improvement.
• Designing and implementing innovative marketing strategies and promotional campaigns.
• Reducing operational costs while maximizing productivity and efficiency.
• Promoting effective team communication, collaboration, and high morale among all staff.
• Overseeing opening and closing procedures to ensure smooth daily operations.

Requirements

To excel in this role, candidates must meet the following criteria:

• Minimum of 3 years’ managerial experience (preferably in the hospitality industry).
• Degree in a related field such as Business Management, Hospitality, or Hotel Administration.
• Proven Hotel Front Desk experience is essential.
• Possession of technical school training or relevant professional certifications is an advantage.
• Must be available to work weekends and occasional evening shifts.
• Strong leadership, problem-solving, and communication skills.
• Demonstrated ability to motivate and guide a team to achieve business goals.
• Innovative, strategic thinker, and solution-driven professional.
• Ability to develop and execute marketing strategies that attract and retain customers.

If you’re interested in this role, check out more information on the official website And apply now!