by Headquartered in New York City, our globally distributed team operates remotely, innovating within the healthcare sector. We’re a funded and profitable startup, and are expanding our team to accommodate new feature development.
RN Pad is a funded, profitable startup based in New York City with a fully remote, global team. We’re building innovative tools in the healthcare space, and we’re growing fast to roll out some exciting new features.
We’ve been delivering top-notch customer service for over five years now, and our customers truly love what we’ve built. We’re a mission-driven group passionate about making a real difference in healthcare.
The Role
This is a hands-on position focused on customer onboarding and success, with some general support duties as needed. You’ll help new customers get up and running smoothly while building strong, ongoing relationships to ensure they get the most out of our product.
Responsibilities:
- Lead onboarding for new customers. Create and run personalized onboarding plans to help them adopt the product quickly and see real value fast.
- Act as their main point of contact after signup. Be the trusted advisor who understands their goals, checks in proactively, spots upsell opportunities, and keeps them happy long-term.
- Handle incoming support inquiries through our channels (Intercom) and resolve issues, escalating when needed.
- Gather customer feedback, spot common pain points, and work closely with our Product and Engineering teams.
- Collaborate across the team to fix issues quickly and keep everything running smoothly.
Qualifications/Requirements:
We’re excited to hear from people who love helping others, communicate clearly, and pick things up quickly.
Must-haves:
- 5+ years in customer success, support, or similar roles. Ideally in a tech startup or SaaS company.
- An ability to translate complex information into clear, practical understanding for our clients and ensuring that our clients are fully comfortable using the product.
- Proven experience resolving complex customer problems while keeping satisfaction high.
- Comfortable working remotely and available during Americas time zones.
- Strong written and verbal English communication.
- Tech-savvy and quick to learn new tools.
- Calm under pressure, great at problem-solving and de-escalating issues.
- Self-motivated – able to own your work with minimal oversight.
- Highly organized.
Nice-to-haves:
- Experience with Intercom and Slack.
- Multilingual (especially Spanish or Russian).
- Background in healthcare tech.
Benefits:
- Competitive salary.
- Paid time off.
- A supportive, collaborative remote team.
- Real opportunities to grow as we expand.
- Long-term, stable role in a profitable company.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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