by Location
Egypt, Ethiopia, South Africa, Argentina, Nigeria
Employment Type
Full time
Location Type
Remote
Department
Scale Army Careers
Benefits:
- $600.00 – $800.00 per month
Our client is a provider of sales solutions focused on helping businesses achieve growth and operational excellence through tailored sales strategies. With a strong emphasis on customer satisfaction, they prioritize seamless customer interactions and reliable support to help organizations maximize revenue and deliver high-quality service experiences.
Location
Fully-Remote (Work from Home) | 9:00 AM – 5:00 PM EST
Job Overview
The Customer Support Agent will provide high-quality support for inbound customer inquiries, ensuring issues are addressed efficiently and professionally. This role is responsible for managing customer requests, collecting and tracking customer data, and maintaining clear communication throughout the resolution process to ensure a positive customer experience.
Responsibilities:
Inbound Customer Support
- Handle inbound customer calls and address inquiries with accurate and helpful information
- Maintain a positive, friendly, and professional tone during all customer interactions
Data Collection & Documentation
- Collect customer information and ensure accurate tracking in internal systems
- Maintain detailed records of customer interactions, including inquiries, complaints, and follow-up actions
Issue Resolution & Communication
- Provide effective solutions to customer concerns and escalate issues when necessary
- Keep customers informed with clear and concise updates throughout the resolution process
Collaboration
- Work closely with internal teams to support smooth operations and timely issue resolution
Qualifications:
Experience
- Prior experience in customer support or customer service is preferred but not required
Skills
- Excellent written and verbal communication skills in English
- Positive, energetic, and personable approach to customer interactions
- Ability to multitask and manage multiple inquiries efficiently
- Strong attention to detail when tracking customer data and managing requests
- Comfort using CRM systems or customer support tools
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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