Customer Support Agent

Location

Egypt, Ethiopia, South Africa, Argentina, Nigeria

Employment Type

Full time

Location Type

Remote

Department

Scale Army Careers

Benefits:

$600 – $800 per month

Final compensation is set after evaluating experience and location.

Overview

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a provider of sales solutions focused on helping businesses achieve growth and operational excellence through tailored sales strategies. With a strong emphasis on customer satisfaction, they prioritize seamless customer interactions and reliable support to help organizations maximize revenue and deliver high-quality service experiences.

Location

Fully-Remote (Work from Home) | 9:00 AM – 5:00 PM EST

Job Overview

The Customer Support Agent will provide high-quality support for inbound customer inquiries, ensuring issues are addressed efficiently and professionally. This role is responsible for managing customer requests, collecting and tracking customer data, and maintaining clear communication throughout the resolution process to ensure a positive customer experience.

Responsibilities:

Inbound Customer Support

Handle inbound customer calls and address inquiries with accurate and helpful information

Maintain a positive, friendly, and professional tone during all customer interactions

Data Collection & Documentation

Collect customer information and ensure accurate tracking in internal systems

Maintain detailed records of customer interactions, including inquiries, complaints, and follow-up actions

Issue Resolution & Communication

Provide effective solutions to customer concerns and escalate issues when necessary

Keep customers informed with clear and concise updates throughout the resolution process

Collaboration

Work closely with internal teams to support smooth operations and timely issue resolution

Qualifications:

Experience

Prior experience in customer support or customer service is preferred but not required

Skills

Excellent written and verbal communication skills in English

Positive, energetic, and personable approach to customer interactions

Ability to multitask and manage multiple inquiries efficiently

Strong attention to detail when tracking customer data and managing requests

Comfort using CRM systems or customer support tools

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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