by Picadailys
Picadailys is a gamified fintech and lifestyle app that rewards users for everyday actions—from payments and shopping to brand engagement—while offering seamless digital services, multi-currency wallets, and exciting reward experiences.
Customer Support Representative
Job Type: Full Time, Onsite
Qualification: BA/BSc/HND, OND, Others
Experience: 1–3 years
Location: Rivers
City: Port Harcourt
Job Field: Customer Care
Role Overview
Picadailys is seeking a proactive and empathetic Customer Support Representative to deliver exceptional user support. This role requires engaging with customers across multiple channels, resolving issues quickly, and ensuring every user enjoys a seamless Picadailys experience. Candidates who actively engage in career coaching services, stress management resources, industry-specific training courses, and interview preparation courses are encouraged to apply, as these skills enhance customer care performance.
Key Responsibilities
- Respond promptly to user inquiries via chat, email, and phone.
- Assist customers with onboarding, app navigation, payments, and account-related issues.
- Record and track customer feedback, issues, and resolutions.
- Collaborate with product and tech teams to troubleshoot and escalate unresolved cases.
- Maintain strong product knowledge to deliver accurate and helpful support.
- Identify recurring issues and recommend improvements to enhance customer experience.
- Uphold Picadailys’ service standards with professionalism, patience, and empathy.
Requirements
- OND / HND / Bachelor’s Degree in any field (Business, Communications, or related fields preferred).
- 1–3 years experience in customer support, preferably within fintech, tech, or lifestyle industries.
- Excellent communication, problem-solving skills, and customer relations ability.
- Strong attention to detail, empathy, and patience when handling users.
- Proficiency with CRM tools, live chat platforms, and Microsoft Office/Google Workspace.
- Ability to multitask effectively and work with minimal supervision.
What We Offer
- Competitive salary and performance bonuses.
- A friendly, collaborative, and growth-driven work environment.
- Opportunities for professional growth through career advice articles, teaching resources, and industry-specific training courses.
- Access to exclusive Picadailys rewards and lifestyle benefits.
If you’re interested in this role, check out more information on the official website And apply now!
